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As an association, we are committed to handling the information you entrust to us in a secure and responsible manner. This Privacy Policy relates to our use of any personal information we collect from you via our website, social media and events. It also covers any data collected via email, over the phone, via post, or in person.

The Road Emulsion Association Limited is the Data Controller and Data Processor of any personal information you provide to us. The information you supply will be used to process your application for membership/accreditation, training, event bookings, product sales, newsletter subscription, advertising or sponsorship.

The Road Emulsion Association Limited registered office is International House, 6 Market Street, Oakengates, Telford, Shropshire, England, TF2 6EF


What information do we collect and how?

We collect:

  • Information you provide to us. For example this might be via the membership application/renewal/assessment process or through the booking of a training course/event. We also collect data provided via emails, telephone conversations, face to face discussion, questionnaires or postal correspondence;
  • Details of purchases from our online shop;
  • Information on what you view or access on our website or emails. Our Cookie policy is available to view on our website for more information;
  • We also collect data on devices/technology used to access our website;
  • Information from your social media account but only where you have given us permission to use it. For example, images submitted via Twitter and LinkedIn;
  • We may also collect data where you have consented for other organisations to lawfully share data with us.


How do we use your information?

We use the information we collect for the following:

  • To provide you with the services included as part of your membership or accreditation subscription;
  • To provide you with services related to your training or event registrations;
  • To send you products you have purchased from us;
  • To reply to any questions, complaints, or queries, and to process refunds;
  • To update you on our work and keep you informed including Annual General Meeting dates  
  • To personalise our communications with you. This may include using the data we hold to create a profile for you to provide you with more tailored information e.g. highlighting courses taking place in your area;
  • To keep you up to date with activities you have indicated you are interested in;
  • To reach out to you on third party websites and social media;
  • To remember your preferences when you use our website;
  • To allow us to better understand our members and customers;
  • To gather statistics about our customers, members and their opinions so we can improve our services;
  • To allow us to maintain our statutory records to fulfill our legal and regulatory obligations and pay our taxes;
  • To plan day to day activities e.g. offering new courses
  • To help us learn more about individuals working within the industry so we can adapt our work to best support their needs.

Who do we share data with?

Occasionally the Road Emulsion Association Limited may provide limited data to third parties that provide membership or training related products and services. These may include:

  • Event organisers, venues, Health and Safety staff and medical staff if you are participating in an event;
  • Payment services 
  • Email campaign providers, printers and mailing houses;
  • The Police, local authorities or Her Majesty’s Revenue and Customs (HMRC), the courts or any other government body if lawfully requested and where legally obliged to do so;
  • Social media – any social media posts you send to us will be shared under the terms of the platform used and could be made public. We do not control these platforms and cannot accept responsibility for your submissions being shared more widely;
  • If you are an approved member of the Association, your supplied directory information will be made available to the general public via our website directories, you have control over the information shown;
  • Approved Contractor directory and assessment data is shared with Trustmark and Google Business to promote the member’s accreditation.


Legal basis for processing

The legal basis for the processing of your data relates to the information provided and the context in which it was collected.

We will only use your information where:

  • We have your consent to do so
  • Need the personal information to perform a contract to you, e.g. membership


Managing communications

You can stop all email and postal communications you are sent. You can either Unsubscribe by clicking the link in our emails, or by informing us of your preferences via email, post or telephone.



Managing your information

You can access, correct, update or request deletion of your personal information at any time, either through your online account or by contacting us.

Deletion of data will be carried out on the understanding that removal of some information (e.g. addresses) during an active membership term may negatively affect the level of benefit achieved from their membership. Please note we cannot delete address information that is attached to invoices as financial information must be held for 7 years for tax purposes.

You can request that we restrict processing of your personal information, object to the processing of your information or request portability of your personal information.

For these requests please email us at info@rea.org.uk. We will comply with your request where your rights have been exercised in accordance with applicable laws.


If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.


If you have any worries or complaints about the way we use your information, please get in touch with us. We’ll do our best to set your mind at ease. And if you feel we’re not meeting the high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).


How long will we keep your information?

We only hold on to your personal information for as long as we need it for the purposes for which we collected it.

So that we can support your future interaction with us, some data might be retained for a short period after your last interaction with us. After that we will either delete it or anonymise it.


Where data is held

Wherever possible we will seek to store your personal information within the UK or EU. However, in some instances the information we hold may to transferred to suppliers with systems hosted outside of the EU.

Where services we use store data outside of the EU, we ensure that their policies and procedures meet the same high standards as those utilised in the EU.

Other systems used to hold or process your personal information are WordPress, our CRM and our web platform, which is hosted within the EU.

Security of your information

We regularly review and update our data handling procedures and ensure that appropriate technical security measures are in place to safeguard your information.  


Updates to this policy

We may need to update this policy from to time to time. Whenever we make changes to this policy we will endeavour to contact you in advance by your registered email address. If we do not hold email details for you, please look out for the notices on our websites and materials which indicate we have changed this policy. If you continue to share information with us or use our websites after we’ve changed our policy, we’ll take it that you accept the changes.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Latest News:

30th April 2019

The Benefits of Surface Dressing

The Road Emulsion Association (REA) and the Road Surface Treatments Association (RSTA) have jointly produced a new animated video highlighting the benefits of Surface Dressing. 

The video was launched at the RSTA Spring Conference and will be distributed to all interested parties and particularly Highways Committee representatives in Local Authorities and Councils.

To view the video “The Benefits of Surface Dressing”, click on the Videos Link above .

23rd March 2019

New Member of the Road Emulsion Association Limited

The Road Emulsion Association Limited is pleased to announce the addition of a new member company to the association. The new member company is PolyBitumens which is a wholly owned subsidiary of Eurovia UK. PolyBitumens commissioned emulsion production at their new manufacturing facilities early in 2019. The production of emulsion materials at PolyBitumens in Thurrock, Essex, will be used on various road improvement schemes in southern England, the Home Counties and in Greater London.

As a member of the Road Emulsion Association, Polybitumens will contribute to all the future activities of the Road Emulsion Association with Paul Goosey, (Managing Director), being appointed as a Director of the REA and the company member representative on the REA Council. Jonathan Core, (Technical Director), will become a member of the REA Technical Committee and Paul Kimber, (Divisional Manager), will be the representative on the REA HSE Forum Group.

With PolyBitumens as a new emulsion producer in the UK, and now a member of the association, the Road Emulsion Association continues to represent the interests and activities of this important industry sector and will maintain its position as the key trade association promoting the benefits of bitumen emulsion products in the UK.

27th April 2018

Are Your Roads Bonded?

Following the successful REAL Bond Coat Video launched in 2017 an additional supporting note has been published identifying the performance benefits of using Bond Coats to bind the road layers together. A winter of high rainfall and cold temperatures has resulted in further deterioration to our roads and more pot holes having to be filled. The correct use of bond coat will help reduce this problem and extend the structural life of the road. See the “Publications” page.

7th December 2017

RSTA SHE Seminar Presentation – 22nd November 2017

The presentation of the REA/RSTA new Code of Practice for the Safe Transfer of Emulsion Product from a Delivery Tanker to a Road Sprayer was given by Kevin Maw, Consultant & Secretary of the REA on the 22nd November a copy of the presentation is attached.Safe Delivery Tanker to Sprayer presentation

more news >

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